Customer service manager - retail
- Work Term: Permanent
- Work Language: French
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 3 years to less than 5 years
Work site environment
- Heavy equipment
Work setting
- Oil and gas industry
- Repair
- Mining Industry
Tasks
- Direct and control daily operations
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Plan budgets and monitor revenues and expenses
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Conduct performance reviews
- Train or arrange for training
- Monitor quality and production levels
- Establish and maintain contact with suppliers
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
Personal suitability
- Adaptability
- Analytical
- Efficiency
- Goal-oriented
- Proactive
- Time management
- Client focus
- Team player
- Ability to multitask
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Pension plan
Support for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans
Support for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
- Provides staff with awareness training to create a welcoming work environment for mature workers
Supports for visible minorities
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities