Customer service manager - automobiles

Durée de l'emploi: Permanent
Langue de travail: Anglais ou Français
Heures de travail: 30 to 44 hours per week
Education:
Expérience:

Education

Bachelor's degree

Work setting

Automobile dealership

Tasks

Manage staff and assign duties
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Determine merchandise and services to be sold
Determine staffing requirements
Resolve issues that may arise, including customer requests, complaints and supply shortages
Conduct performance reviews
Supervise office and volunteer staff

Supervision

5-10 people

Computer and technology knowledge

Word processing software
Database software
Project management software
Inventory control software
Electronic mail
Spreadsheet

Security and safety

Criminal record check
Credit check

Transportation/travel information

Own transportation
Own vehicle
Willing to travel cross-border
Valid driver's licence

Work conditions and physical capabilities

Work under pressure
Attention to detail
Sitting
Combination of sitting, standing, walking

Personal suitability

Adaptability
Collaborative
Efficiency
Goal-oriented
Positive attitude
Proactive
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Team player
Patience
Ability to multitask

Screening questions

Are you available for shift or on-call work?
Are you currently legally able to work in Canada?
Do you have previous experience in this field of employment?
Do you have the above-indicated required certifications?
What is the highest level of study you have completed?

Experience

3 years to less than 5 years

Health benefits

Health care plan

Financial benefits

Bonus
Commission
Group insurance benefits

Other benefits

Free parking available
Learning/training paid by employer
Paid time off (volunteering or personal days)
Team building opportunities
Parking available
Wellness program