- Education: No degree, certificate or diploma
- Experience: 3 years to less than 5 years
Work setting
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Contact customers to deliver requested wakeup calls
- Provide customer service
Computer and technology knowledge
- Word processing software
- Database software
- Central reservation system (CRS)
- Internet
Transportation/travel information
Work conditions and physical capabilities
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Resourcefulness
Financial benefits
- Bonus
- Gratuities
- Night shift premium
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- Learning/training paid by employer
- On-site amenities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Work Term: Permanent
- Work Language: French
- Hours: 32 to 40 hours per week
