Customer service adviser

  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 35 to 37.5 hours per week
  • Education: Other trades certificate or diploma
  • Experience: 1 year to less than 2 years

Work site environment

  • Education or training

Work setting

  • Private sector
  • Adult education
  • Sales
  • On-site customer service

Tasks

  • Answer written and oral inquiries
  • Gather, research and prepare communications material
  • Prepare and/or deliver educational, publicity and information programs, materials and sessions
  • Answer inquiries and provide information to customers
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Order office supplies and maintain inventory
  • Perform general office duties
  • Receive payments
  • Sell merchandise
  • Copywrite
  • Office management

Computer and technology knowledge

  • Adobe Experience Manager (AEM)
  • Database software
  • Internet
  • MS Excel
  • MS Outlook
  • MS Word
  • Social Media
  • LinkedIn
  • Electronic mail
  • WordPress

Type of experience

  • Call centre

Area of work experience

  • Marketing

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks

Personal suitability

  • Punctuality
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Ability to multitask
  • Honesty

Screening questions

  • Are you authorized to work in Canada?
  • Are you available to start on the date listed in the job posting?
  • Do you have experience working in this field?

Employment terms options

  • Evening

Employment terms options

  • Morning
  • Day
  • Weekend

Health benefits

  • Health care plan

Other benefits

  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Subsidised public transportation
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