External Sales Support

Reporting to the Head of Sales – Toronto & Quebec, the incumbent plays a key role in supporting the external sales team to drive company growth. He/she acts as a point of contact between suppliers, clients, and sales representatives while ensuring high-quality service.

Responsibilities

• Serve as a liaison between external sales representatives and business partners.
• Process new financing requests and contracts.
• Respond to emails from suppliers and clients.
• Handle phone calls from lessees and partners (suppliers/resellers).
• Welcome suppliers during their visits to the office.
• Develop strong business relationships with suppliers: fully understand their needs and provide professional service.
• Analyze partner expectations and offer clear and appropriate responses.
• Present the company and its products in a simple and effective manner, then transfer opportunities to the sales team.
• Positively represent the company (presentation, communication, professional attitude).
• Quickly find solutions in response to requests or issues.
• Manage lease terminations with lessees and suppliers/resellers.
• Produce sales reports for partners.
• Follow up on missing documents required to finalize settlements.
• Make follow-up phone calls to clients in case of overdue payments.

Qualifications

• Comfortable in a B2B environment and with a variety of stakeholders (business owners, sales reps, accountants).
• Confident on the phone, especially when reaching out to new suppliers/resellers.
• Strong customer service orientation: responsiveness, engagement, curiosity, and solution-oriented mindset.
• Well-developed interpersonal skills: clear communication, ease in relationships, and polished presentation.
• Results-driven with perseverance to achieve targets.
• Good priority management and versatility.
• Ability to self-reflect and adapt