Customer service agent

Education: No degree, certificate or diploma
Experience: No experience (will train)

Work setting

Urban area
Private sector

Tasks

Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Receive payments

Computer and technology knowledge

Enterprise resource planning (ERP) software
Internet
MS Excel
MS Outlook
MS Windows
MS Word

Work conditions and physical capabilities

Attention to detail
Walking

Personal suitability

Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner

Employment terms options

Day

Health benefits

Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Financial benefits

Life insurance

Other benefits

Free parking available
Work Term: Permanent
Work Language: Bilingual
Hours: 40 hours per week