Customer service agent

  • Education:
  • Expérience:

Education

  • Bachelor's degree

Tasks

  • Assist in the preparation of brochures, reports, newsletters and other material
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.

Personal suitability

  • Efficient interpersonal skills
  • Excellent written communication
  • Ability to multitask

Experience

  • 2 years to less than 3 years

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan

Financial benefits

  • Bonus
  • Pension plan

Support for persons with disabilities

  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

  • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)

Support for youths

  • Offers on-the-job training tailored to youth

Supports for visible minorities

  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week
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