Front end supervisor - retail

  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 80 hours bi-weekly
  • Education: Other trades certificate or diploma
  • Experience: 2 years to less than 3 years

Work setting

  • Telephone soliciting establishment
  • Retail business
  • On-site customer service
  • Telecommunications
  • Management

Tasks

  • Supervise staff (apprentices, stages hands, design team, etc.)
  • Assign sales workers to duties
  • Hire and train or arrange for training of staff
  • Order merchandise
  • Authorize return of merchandise
  • Establish work schedules
  • Sell merchandise
  • Prepare reports on sales volumes, merchandising and personnel matters
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Organize and maintain inventory
  • Supervise and co-ordinate activities of workers
  • Manage cash
  • Oversee payroll administration
  • Conduct performance reviews

Supervision

  • 3-4 people
  • 5-10 people
  • Retail salespersons and sales clerks
  • Staff in various areas of responsibility

Computer and technology knowledge

  • iOS
  • MS Outlook

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Manual dexterity
  • Attention to detail
  • Combination of sitting, standing, walking
  • Walking
  • Ability to distinguish between colours
  • Standing for extended periods
  • Bending, crouching, kneeling

Own tools/equipment

  • Computer
  • Internet access
  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Dependability
  • Excellent written communication
  • Initiative
  • Judgement
  • Ability to multitask

Screening questions

  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage

Financial benefits

  • Bonus
  • Commission
  • Group insurance benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)

Other benefits

  • Free parking available
  • Paid time off (volunteering or personal days)
  • Travel insurance
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