Customer service agent

  • Education: No degree, certificate or diploma
  • Experience: 1 year to less than 2 years

Work setting

  • Urban area
  • Private sector
  • Transportation

Tasks

  • Answer written and oral inquiries
  • Perform general office duties
  • Answer clients' inquiries and provide information

Computer and technology knowledge

  • Database software
  • Internet
  • MS Outlook
  • MS Word
  • MS Office
  • Electronic mail

Type of experience

  • Call centre

Work conditions and physical capabilities

  • Attention to detail

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Reliability
  • Team player
  • Judgement
  • Ability to multitask
  • Quick learner

Health benefits

  • Disability benefits
  • Health care plan
  • Paramedical services coverage

Financial benefits

  • Group insurance benefits
  • Life insurance
  • Pension plan

Long term benefits

  • Long-term care insurance

Other benefits

  • Free parking available
  • Paid time off (volunteering or personal days)
  • Travel insurance
  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 40 hours per week
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