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Operations Director - Luxury Jewelry
Structure a rapidly growing jewelry business alongside the founder
Key Information
- Job Title: Operations Director — Luxury Jewelry
- Location: North Shore of Montreal, Quebec, Canada
- Job Type: Permanent - Full-time
- Work Mode: Flexible Hybrid
- Salary: To be determined based on experience
Quebec company in strong growth (x3 in the last few years), recognized for its custom creations and high-end customer experience. Driven by a strong digital presence (over 20,000 subscribers) and a unique connection with its clientele, the company is entering a new phase: structuring its growth and building a high-performing and sustainable organization.
Responsibilities — structure, lead, and stabilize operations
- Structure operations and internal processes following the rapid growth of the company.
- Monitor and analyze overall performance (store + online) to identify optimization levers.
- Implement key performance indicators (KPI: conversion, average basket, sales performance, etc.).
- Optimize tools and systems (CRM, customer tracking, omnichannel processes).
- Support budgetary and financial management for informed decision-making.
- Guide, coach, and stabilize a growing team.
- Actively participate in strategy and growth projects (new store, new brand).
- Stay involved on the ground (store, events, operations).
Profile sought — the essentials to succeed in a growing SME
- 5 to 10 years of experience in operations or management in a growth environment.
- Concrete experience in structuring (KPI, processes, CRM, performance).
- Good understanding of retail and/or e-commerce environments (luxury, fashion, or beauty).
- Ability to thrive in an unstructured context and build solutions.
- Natural leadership, ability to guide and mobilize a team.
- Strong autonomy, initiative, and execution capability.
- Intermediate functional English.
Conditions — work environment and recognition
- Base salary based on experience.
- 40 hours per week, with flexible hours.
- Flexible hybrid mode.
- Enjoy 4 weeks of vacation.
This role is aimed at someone who wishes to take it to the next level: build, structure, and have a concrete impact on a rapidly expanding company.
Interested individuals can submit their application directly via this offer or send it by email to:
All applications will be treated confidentially.
Only candidates selected will be contacted.
