Front desk clerk, hotel

Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 40 hours per week
Education:
Expérience:

Education

Secondary (high) school graduation certificate

Work setting

Staff accommodation provided
Room and board provided
Hotel, motel, resort
Remote location
Relocation costs not covered by employer
Willing to relocate

Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Perform light housekeeping and cleaning duties
Provide customer service

Computer and technology knowledge

Word processing software
Central reservation system (CRS)
Spreadsheet
Internet
MS Excel
Social Media
Microsoft Publisher

Transportation/travel information

Travel expenses not paid by employer
Public transportation is available

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player

Employment terms options

Early morning
Evening

Experience

1 year to less than 2 years

Employment terms options

Shift
Flexible hours
Morning
Night
Day
Weekend
Overtime available

Financial benefits

Bonus

Other benefits

Free parking available
On-site housing options
Other benefits