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Hotel front desk clerk
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
Work setting
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Screening questions
- Are you authorized to work in Canada?
- Are you available for shift or on-call work?
- Are you available to start on the date listed in the job posting?
- Are you willing to relocate for this position?
- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting?
Employment terms options
- Early morning
- Evening
Employment terms options
- Shift
- Morning
- Night
- Day
- Weekend
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week