Customer service agent

  • Education: No degree, certificate or diploma
  • Experience: 1 to less than 7 months

Work setting

  • Business sector
  • Private sector
  • Retail/wholesale establishment/distribution centre
  • Telecommunications company
  • Sales

Tasks

  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Maintain records and statistics
  • Sell merchandise

Computer and technology knowledge

  • Internet

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Repetitive tasks

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Employment terms options

  • Early morning
  • Shift
  • Morning
  • Day

Financial benefits

  • Bonus
  • Commission

Other benefits

  • Other benefits
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
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