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Customer service managing supervisor
- Education:
- Expérience:
Education
- College/CEGEP
Work setting
- Retail business
- Supermarket/grocery store
Tasks
- Direct and control daily operations
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Recruit, hire and supervise staff and/or volunteers
- Supervise office and volunteer staff
- MS Office
Computer and technology knowledge
- Electronic mail
- MS Outlook
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Personal suitability
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Team player
- Initiative
- Accurate
Experience
- 2 years to less than 3 years
Employment terms options
- Morning
- Day
Support for newcomers and refugees
- Supports newcomers and/or refugees with foreign credential recognition
Support for youths
- Offers mentorship, coaching and/or networking opportunities for youth
Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week