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Customer service agent
- Education:
- Expérience:
Education
- Secondary (high) school graduation certificate
Work setting
- Retail/wholesale establishment/distribution centre
Tasks
- Answer written and oral inquiries
- Co-ordinate special publicity events and promotions
- Gather, research and prepare communications material
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
Security and safety
- Criminal record check
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Bending, crouching, kneeling
- Repetitive tasks
Experience
- 1 year to less than 2 years
Employment terms options
- Morning
- Day
- Durée de l'emploi: Temporaire
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week