Guest service agent

• Durée de l'emploi: Saisonnier
• Langue de travail: Anglais
• Heures de travail: 30 to 44 hours per week
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate

Work setting

• Hotel, motel, resort
• Golf course

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Experience

• 1 to less than 7 months

Employment terms options

• Shift
• Night
• Weekend
• Overtime required

Other benefits

• On-site housing options
• Other benefits
• Transportation provided by employer

Support for newcomers and refugees

• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Does not require Canadian work experience

Support for youths

• Offers mentorship, coaching and/or networking opportunities for youth

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees