Customer service clerk

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work setting

• Transportation
• Trucking company

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Receive and log complaints
• Record transactions
• Perform data entry
• Keep track of shipments
• Provide customer service
• Receive and register documents for data entry

Computer and technology knowledge

• MS Excel
• MS Outlook

Type of industry experience

• Trucking

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability

Employment terms options

• Day

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits

Other benefits

• Free parking available
• Work Term: Permanent
• Work Language: English
• Hours: 40 to 44 hours per week