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Hotel manager
- Education: College/CEGEP
- Experience: 3 years to less than 5 years
Work setting
- Urban area
- Hotel, motel, resort
Tasks
- Develop and implement policies and procedures for daily operations
- Supervise staff
- Conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Prepare marketing plans
- Implement marketing activities
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Develop and implement business plans
- Establish work schedules
- Manage events
- Organize and maintain inventory
Supervision
- More than 20 people
Computer and technology knowledge
- MS Word
- Central reservation system (CRS)
- MS Excel
- MS Outlook
- Google Drive
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Personal suitability
- Client focus
- Excellent oral communication
- Flexibility
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 35 hours per week