Customer service representative - call centre

Education:
Expérience:

Education

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Work setting

Relocation costs not covered by employer
Business and/or industry

Tasks

Answer inquiries and provide information to customers
Arrange for refunds and credits
Receive credit and employment applications
Receive payments
Investigate complaints

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure

Personal suitability

Client focus
Efficient interpersonal skills
Excellent oral communication
Flexibility
Organized
Reliability
Team player
Initiative
Dependability
Accurate

Screening questions

Do you have experience working in this field?

Experience

2 years to less than 3 years
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 30 hours per week