Customer service agent

Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 40 hours per week
Education:
Expérience:

Education

College/CEGEP
or equivalent experience

Work setting

Industrial plant
Aviation/aerospace manufacturing

Tasks

Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Sell merchandise
Maintain and manage digital database
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
Complete and process international purchase orders
Review purchase order claims and contracts to determine compliance with company policy

Computer and technology knowledge

Database software
Enterprise resource planning (ERP) software
Internet
MS Excel
MS Outlook
MS Windows
MS Word
SAP (FI/CO / HR / MM / OT SD)
MS Access
MS PowerPoint
JD Edwards
Spreadsheet
Electronic mail
Inventory control software

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure
Repetitive tasks

Personal suitability

Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Judgement
Ability to multitask
Dependability
Honesty
Quick learner

Screening questions

Are you currently a student?
Do you have experience working in this field?

Experience

3 years to less than 5 years

Employment terms options

Day
Overtime available

Health benefits

Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Financial benefits

Registered Retirement Savings Plan (RRSP)

Other benefits

Free parking available