Guest services agent - hotel

Education:
Expérience:

Education

Secondary (high) school graduation certificate
or equivalent experience

Work setting

Hospitality industry
Staff accommodation available
Hotel, motel, resort

Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player

Screening questions

Are you available to start on the date listed in the job posting?
Do you have experience working in this field?

Experience

7 months to less than 1 year

Employment terms options

Evening
Morning
Weekend

Financial benefits

Bonus

Other benefits

On-site housing options

Support for newcomers and refugees

Participates in a government or community program or initiative that supports newcomers and/or refugees
Does not require Canadian work experience
Durée de l'emploi: Saisonnier
Langue de travail: Anglais
Heures de travail: 35 to 40 hours per week