Coordinator, Business Center
Seeing beyond numbers™
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within Laurentian Bank.
Reporting to the Manager Client Experience, Real Estate Financing the incumbent supports the different business centres in connection with managing clients. He/she acts as a key contact person for the CBC's customer service. In support of the account managers team, the incumbent is responsible for preparing ancillary documentation for account managers, file compliance and follow-ups. The incumbent may also be assigned to special projects related to compliance, customer service, or certain programs specific to commercial clients.Responsibilities
- Be responsible for greeting clients and providing top-quality customer service within a Commercial Banking Centre
- Follow-up and handle documents related to the opening of commercial clients' transactional products
- Efficiently answer calls received at the Commercial Banking Centre and provide courteous, high-quality service
- Provide clients with information on documentation or file progress and offer first-level support with regard to the Bank's products and services
- Provide administrative support to account managers of a Commercial Banking Centre
- Prepare ancillary documentation for account managers or clients, send required forms and documents and ensure follow-up
- Help the business development team by performing any administrative tasks
- Communicate directly with clients to schedule meetings or follow-up on files
- Liaise between the Commercial Banking Centre and the Operational Excellence segment
- Work with account managers to resolve administrative or operational issues
- Properly complete, update and archive all reports necessary for the required controls
- Perform all tasks of a similar or general nature requested by his/her superior or required for the position
Qualifications
- College diploma (DEC) in business administration, accounting or a related field
- Minimum 3 years' customer service experience, including at least 1 year working with commercial clients
- Basic knowledge of the operations of a commercial financing centre
- Ability to manage and prioritize numerous competing requests
- Excellent customer service skills
- Enthusiasm
- Thoroughness
- Autonomy
- Drive
- Team spirit
What Laurentian Bank has to offer you
The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.
Here are some of the key points of our offering:
- The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
- Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
- Work model: We prioritize a hybrid work model based on business needs.
- Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
- Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
- Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
- Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
- Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.
Inclusion and Accessibility
At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.
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