Job Description

Seeing beyond numbersº
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.

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The Senior Operations Officer provides daily support in Operations functions of the Business Services, Operational Excellence sector in accordance with the Bank's Policies and Procedures.

This position acts as a delegate to the Manager, Administration and Senior Manager, Operations during peak periods (month-end, quarter-end, fiscal year-end) when processing volumes in the team is at its highest and during any periods of absences or leaves.

The incumbent liaises with key stakeholders such as customers, the business origination teams, the Bank's legal counsels and consultants, insurance brokers, tax municipalities or other parties to ensure all customer inquiries and post funding requests are satisfactorily processed and conducted within expected deadlines.

Responsibilities

Posts financial and non-financial payment entries on the Bank's systems including manual debits, payouts, disbursements, tax remittances and stop payment notations while properly messaging the system on non-standard servicing arrangements in place for certain clients, syndicated investors, partners or special loans management
Manages real estate property transactions including Land Title and PPSA discharges, payouts, letters of credit, bankers acceptances, insurance, renewals, annual reviews, fee collection and processing, diary reporting and issues all types of information and discharge statements in adherence to the Bank's rules and regulations
Acts as a retail bank for commercial real estate clients in gathering all AML and other client information to open, monitor and manage all deposit taking instruments such as term deposits, current accounts, purchasers deposits accounts, lawyers and trust accounts, revolving lines of credit, and letters of credit
Provides exceptional customer service support to internal and external stakeholders by ensuring activities related to the administration of real estate and commercial banking loans/products from their inception to payout have been duly upheld
Prepares monthly billings for collection of payments, interest, and fees
Assists in reviewing, monitoring and providing status updates on reports including Bill 198, daily and month-end reporting, general ledger reconciliations, daily balancing, arrears, overdrafts and ensures all Key Control Guides are met
Processes loans disbursements and renewals of advances including Bankers Acceptances, Visa or Settlement facilities, Lines of Credit, Letters of Credit
Prepares official bank drafts, cheque certifications, and wire transfers; receives and processes incoming daily cheques and wires; and regularly conducts physical audits on bank instruments on hand to ensure compliance to key controls, access and use properly adhered to
Assists the management team with special projects and other tasks to ensure a balanced workload amongst all team members
Responsible for taking initiative to drive process change through research, investigation and resolution as well as able to work autonomously and independently to see these projects through to completion
Keeps up to date with current laws and with the Bank's programs, policies and procedures

Qualifications

University or College degree in a related field
2 to 4 years commercial real estate mortgage, commercial banking lending, deposits or administration experience
Bilingual (French) preferred
Strong computer, mathematical and financial analysis skills

Additional Information

Equity, Diversity & Inclusion:
We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.
Accessibility:
Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.
PIPEDA:
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.