← Back
Front desk clerk, hotel
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
Work setting
- Hospitality industry
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Computer and technology knowledge
- Computerized bookkeeping system
- Central reservation system (CRS)
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Attention to detail
- Work under pressure
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Resourcefulness
Employment terms options
- Evening
Employment terms options
- Shift
- Morning
- Day
- Weekend
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week