IT Service Desk Specialist

Michelin, the Worldwide leader in Tires, is hiring!

Make a difference as IT Service Desk Specialist

We recruit you for your personality, your skills and your experience for a career in the company.

Motivated by our purpose - We care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

• Hybrid work for eligible positions (at least 2 days per week at the Michelin R&D center in Magog)

• Collaborate with colleagues all over the world
• Support for professional development
• A stimulating role in a highly innovative company
• An employee assistance program
• Discounts on products
• Varied activities and opportunities to get involved
• Modern offices

If Respect for people, Teamwork and Trust are some values you live by you should consider joining us, the Worldwide leader in Tires!

Your role:

As a member of a global help desk, the successful candidate will be responsible for providing technical support to users for software and hardware (requests and incidents). He/she will also be responsible for enforcing the service level agreement while complying with security rules and processes in place.

We need you for:

• Troubleshoot and resolve software and hardware incidents and requests sent to the service desk (phone, chat, web portal, etc.);
• Support users both locally and abroad in a multicultural environment;
• Set up and assist users with videoconferencing, telecommunications and mobile technology (MS Teams meeting rooms, phones, cell phones, iOS, Android, tablets, etc.);
• Physically install, move, modify and remove various IT equipment (PCs, laptops, printers, barcode scanners Intermec/Symbol, etc.);
• Create, modify and adjust accounts and access security (Windows, Citrix, SharePoint, FTP, etc.);
• Support a heterogeneous multi-domain environment with both PCs and Macs.

What do you need to possess for being successful:

• You hold a college or university degree in computer science;
• You have at least 2 years of professional experience in a similar position;
• You have the ability to remain calm but reactive in case of unexpected situations;
• You have a good sense of priorities and are focused on continuous improvement;
• You own strong knowledge of Microsoft products such as Windows 10 and Office 365;
• You have knowledge of Active Directory, Exchange, SCCM or SharePoint (assets);
• You have a natural propensity for cooperation and teamwork;
• You are fluent in English and French, spoken and written.

Our Candidate and New Hire Experience Promise:

At each step in your career, you will be guided along your career path to help you build a personalized career plan according to your aspirations … and it starts Now!

Discover your future – Demonstrate your interest – Meet your future colleagues – Start your journey!

Moving Forward Together: Apply Today!

Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled.  If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com  

This position is not available for immigration sponsorship.