Customer Services Agent

Job Description

At Fenêtres Magistral, proximity, atmosphere, mutual support and a sense of belonging are important values for us. Be part of a rapidly growing company, join the FENÊTRES MAGISTRAL team!

JOB SUMMARY

If customer satisfaction is one of your core values and you want to support your clients in resolving their issues, this job is for you!

Receive and process service requests from clients and representatives by phone or email.

YOUR BENEFITS

• Permanent position, because we're proud of your long-term commitment!
• Starting salary based on experience
• Salary increase Annual salary
• Hybrid teleworking possible (2 days in the office)
• Up to 5 sick days depending on your seniority to cover unexpected situations
• Generous referral program: $1000 if we hire your referrals
• Group insurance (health, dental, life, long-term disability, family plan available, employee assistance program, free telemedicine, etc.)
• Closed for 2 weeks in the summer (construction) and 2 weeks at Christmas - to enjoy family time
• Casual atmosphere and dress code
• Company events (BBQ, Christmas party, raffle, etc.) - Because we want to that you enjoyed working at Magistral
• We'll pay for your first dinner! We'll pay your bills
• Recognition Program
• Opportunities for advancement within the organization

MAIN RESPONSIBILITIES

Analyze after-sales service requests and diagnose issues to identify non-conformities and determine the appropriate action;
Research relevant information for purchasing parts in original orders;

• FaReceive quotes and follow-ups for services with fees and collect payment;
• Follow up on the various stages of files (quote, customer information) so that they are processed as quickly as possible;

DESIRED PROFILE

• Relevant experience in a customer service position
• Excellent verbal communication skills
• Analytical skills and ability to find solutions quickly
• Dynamic, autonomous, organized, and detail-oriented
• Ability to manage Problems and a high volume of requests
• Self-control and good stress management
• Good knowledge of MS Office software
• Good attitude and ability to work well in a team
• Bilingualism an asset