Job Description

At Fenêtres Magistral, proximity, atmosphere, mutual support and a sense of belonging are important values for us. Be part of a rapidly growing company, join the FENÊTRES MAGISTRAL team!

JOB SUMMARY

If customer satisfaction is one of your core values and you want to support your clients in resolving their issues, this job is for you!

Receive and process service requests from clients and representatives by phone or email.

YOUR BENEFITS

Permanent position, because we're proud of your long-term commitment!
Starting salary based on experience
Salary increase Annual salary
Hybrid teleworking possible (2 days in the office)
Up to 5 sick days depending on your seniority to cover unexpected situations
Generous referral program: $1000 if we hire your referrals
Group insurance (health, dental, life, long-term disability, family plan available, employee assistance program, free telemedicine, etc.)
Closed for 2 weeks in the summer (construction) and 2 weeks at Christmas - to enjoy family time
Casual atmosphere and dress code
Company events (BBQ, Christmas party, raffle, etc.) - Because we want to that you enjoyed working at Magistral
We'll pay for your first dinner! We'll pay your bills
Recognition Program
Opportunities for advancement within the organization

MAIN RESPONSIBILITIES

Analyze after-sales service requests and diagnose issues to identify non-conformities and determine the appropriate action;
Research relevant information for purchasing parts in original orders;

FaReceive quotes and follow-ups for services with fees and collect payment;
Follow up on the various stages of files (quote, customer information) so that they are processed as quickly as possible;

DESIRED PROFILE

Relevant experience in a customer service position
Excellent verbal communication skills
Analytical skills and ability to find solutions quickly
Dynamic, autonomous, organized, and detail-oriented
Ability to manage Problems and a high volume of requests
Self-control and good stress management
Good knowledge of MS Office software
Good attitude and ability to work well in a team
Bilingualism an asset

Customer Services Agent

Application Form