Customer service assistant

• Durée de l'emploi: Permanent
• Langue de travail: Bilingue
• Heures de travail: 40 hours per week
• Education:
• Expérience:

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tasks

• Answer inquiries and provide information to customers
• Perform general office duties
• Provide clients with information
• Prepare tenders and quotations
• Prepare and maintain purchasing files, reports and records
• Develop and maintain computer databases
• Answer telephone and relay telephone calls and messages
• Ship orders
• Document and prepare invoices and work orders
• Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• SAP (FI/CO / HR / MM / OT SD)
• MS Office
• Electronic mail

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

• 3 years to less than 5 years

Financial benefits

• Bonus

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• Learning/training paid by employer
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available