Bilingual Customer Service Representative

Welcome to EXPLORATIO: your partner towards a fulfilling career!

Always wanted to work for the government? Well, this is your chance to show your expertise in problem-solving and your enthusiasm for providing excellent service!

Our client, located in Toronto, is seeking competent, and dedicated Bilingual Customer Service Representatives willing to work on rotating schedules within a 24/ call center.

Description

Our client operates a call center that specializes primarily in managing building maintenance services to provide tailored solutions across various fields. With pride, the company emphasizes reliability, efficiency, and customer satisfaction. Our client offers a dynamic and inclusive work environment, fostering professional development, diversity, and team spirit.

Profile Sought

• Ability to quickly find effective solutions;
• Flexibility and stress resistance;
• Client-oriented.

Requirements

• High school diploma or equivalent;
• Possess a minimum of 6 months of prior experience in a call center or a similar customer service role;
• Excellent written and oral communication skills in both English and French;
• Proficiency in using Microsoft Office applications (Word, Excel, Outlook);
• Availability to work various shifts, including weekends, on a five-day-per-week basis, with some flexibility to accommodate additional hours or days as required;
• Successfully obtain a Reliability Status Clearance;
• Provide 2 professional references.

Responsibilities

• Engage in both inbound and outbound transactions, utilizing electronic and telephonic communication methods;
• Provide assistance to government departments nationwide in addressing a diverse range of facilities-related matters.

Benefits

• Stimulating and dynamic work environment;
• Opportunity to learn and grow within a prominent federal governement institution;
• Competitive and progressive compensation;
• Possibility of overtime and work on holidays, compensated at time and a half;
• Casual attire.

The conditions

• In-person;
• Full-time;
• Schedule: Rotating (8-hour shifts), from Monday to Sunday (5 days per week) with the possibility of shorter or longer shifts or even working a 6th day per week;
• Entry-level salary: $23/hour with a yearly progressive salary.

How to Apply
If you have a strong desire to assist customers and want to join a dynamic team, Apply now! We look forward to discovering your talent and commitment to excellent customer service.