Customer Service Representative

You will primarily be responsible for providing excellent customer service, taking and processing orders, and selling products to our clientele. Among other tasks, your responsibilities will include:

Taking orders by phone or email;

Confirming orders and notifying customers in case of any changes;

Establishing professional and cordial contact with customers and staying attentive to their expectations;

Providing relevant information to the purchasing department if market trends change;

Responding to customer calls as needed;

Preparing quotations and following up on them;

Entering data into the computer system and CRM.

If you are someone passionate about customer service, who shows initiative and versatility, has attention to detail and accuracy, and wants to actively contribute to the development of our employer brand, then this position is for you! The qualifications we are looking for are as follows:

Minimum of 3 years of relevant experience; Specific training in customer service; Fluent in spoken and written French; Fluent in spoken and written English (essential)*; *Fluency in spoken and written English is required as the holder of this position will be in regular contact with our offices in other Canadian provinces or will be in contact with clients outside Quebec. Knowledge of CRM systems and practices (an asset); Strong ability to work both in a team and autonomously; Knowledge of the fire protection and/or plumbing industry (an asset).

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SCS Canada values, respects, and relies on the differences and skills of its employees from all backgrounds. We will consider all qualified applications. Competitive salary based on skills and experience 3 weeks of vacation starting May 1st following 1 year of service, 12 statutory holidays and paid leaves, as well as 4 paid personal days per year. Schedule based on 37.5 hours/week with every other Friday afternoon off Group insurance program in effect upon hiring, including virtual clinic Dialogue and employee assistance program Collective RRSP with employer participation (4%) in effect after 3 months of continuous service Additional training as needed Service recognition program