Location: Montreal
Job Type: Full-time
Salary: $18 to $28/hour

Start Date: As soon as possible

Job Description:
We are looking for a dynamic and organized Customer Service Clerk to join our team. The successful candidate will play a key role in managing customer communications, coordinating service requests, and updating information in our SAP system.

Responsibilities:

Respond quickly and efficiently to all customer emails.
Update customer files in SAP software.
Answer incoming calls for services, parts, and scheduling appointments for technicians and servo programmers.
Follow up on programming and service calls.
Track quotes in SAP for the Service and Programming departments.
Maintain reports. Technicians and programmers in SAP.
Complete, save, and transmit the required customs documents to managers, while ensuring the correct transportation choice (UPS or FedEx) according to the customer's purchase order.
Manage the integration, tracking, and control of all purchase orders (POs) for parts and service calls.

Required profile:

DEP in administration, office automation, or a related field.
3 to 5 years of relevant experience in customer service.
Proficiency with an ERP system, SAP is an asset.
Knowledge of Spanish, a strong asset.
Basic knowledge of electromechanics, a valued asset.
Organizational skills, autonomy, rigor, and excellent communication skills.

What we offer:

Collaborative and stimulating work environment.
Continuing training according to the needs of the position.
Stable schedule, work-life balance.
Competitive benefits.

Customer Service Clerk (SAP)

Application Form