Customer Service/Administration Agent
Work Location: Montreal (in-person)
Job Type: Full-time, permanent
Salary: $20 to $30/hour, depending on experience
About the Position:
We are looking for a bilingual customer service and administration agent to join our dynamic team located in the Montreal region. You will be a key point of contact for our clients, while supporting administrative operations and data management.
This position is ideal for a versatile, organized individual with a strong customer focus and a keen interest in business IT systems.
Main Responsibilities:
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Answer customer calls and emails professionally and efficiently
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Provide quality customer service and follow up on requests
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Enter and update data in CRM and ERP systems (e.g., SAP, Odoo, etc.)
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Prepare, correct, and send administrative documents (purchase orders, invoices, reports, etc.) etc.)
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Coordinate internal and external communications
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Collaborate with the sales, accounting, and operations teams
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Perform basic accounting tasks (invoicing, payment tracking, etc.)
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Manage client files and ensure confidentiality of information
Requirements:
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Relevant experience in customer service and/or administration
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Proficiency with office software (MS Office, Excel, Outlook)
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Working knowledge of CRM and ERP systems (SAP, Odoo, etc.)
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Excellent command of French and English, both spoken and written
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Knowledge of Spanish is an asset
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Basic knowledge of accounting (important asset)
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Organizational skills, autonomy, rigor, and good priority management
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Professional attitude and excellent interpersonal skills
Conditions offered:
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Face-to-face position in Montreal/Saint-Jérôme
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Stable schedule from Monday to Friday
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Salary between $20 and $30/hour, depending on experience
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Respectful, caring, and stimulating work environment
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Opportunities for advancement in a growing company
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Internal training and professional development support
How to apply?
Send your resume to hr@kaayu.ca and include the job title in the subject line.
