Job Title: Bilingual Administrative Assistant – Customer Service
Location: Saint-Jérôme, Quebec
Job Type: Full-time, Permanent
Salary: $40,000 to $50,000 per year, depending on experience

About Us

For over 30 years, the Saint-Jérôme-based company has specialized in the design and manufacturing of cutting-edge air conditioning and indoor air quality solutions. Our innovative products—heating, cooling, dehumidification, filtration, and energy recovery—are distributed worldwide for commercial, residential, and industrial applications.

Job Description

We are seeking a motivated and organized bilingual Administrative Assistant to join our team. The successful candidate will play a key role in administrative support and customer service, contributing to the smooth running of our operations.

Responsibilities

Provide excellent customer service by phone, email, and in person
Respond to requests for information and direct calls to the appropriate people
Support the sales, technical, and production teams with administrative tasks
Manage internal documents: invoicing, purchase orders, reports, emails, etc.
Enter data into internal systems (ERP, CRM)
Coordinate shipments and follow-ups with customers and suppliers
Participate in the continuous improvement of administrative processes

Requirements

Degree in administration, office automation, or a related field
Minimum of 2 years of experience in an administrative or customer service position
Bilingualism (French and English) essential, both oral and written
Excellent proficiency in Microsoft Office (Outlook, Word, Excel, etc.)
Organizational skills, rigor, autonomy, and versatility
Professional and focused attitude client

Strengths

Experience in the HVAC (heating, ventilation, and air conditioning) sector
Knowledge of an ERP system (e.g., SAP, NetSuite, etc.)

What we offer

A dynamic and collaborative work environment
A stable schedule from Monday to Friday
A well-established and constantly growing company
Competitive salary based on experience ($40,000 to $50,000)
Insurance Group benefits and other benefits after the probationary period

Send your resume and cover letter to: hr@kaayu.ca
Only those selected will be contacted. Thank you for your interest!

administrative assistant