Customer Service Clerk (SAP)

Location: Montreal
Job Type: Full-time
Salary: $18 to $28/hour

Start Date: As soon as possible

Job Description:
We are looking for a dynamic and organized Customer Service Clerk to join our team. The successful candidate will play a key role in managing customer communications, coordinating service requests, and updating information in our SAP system.

Responsibilities:

• Respond quickly and efficiently to all customer emails.

• Update customer files in SAP software.

• Answer incoming calls for services, parts, and scheduling appointments for technicians and servo programmers.

• Follow up on programming and service calls.

• Track quotes in SAP for the Service and Programming departments.

• Maintain reports. Technicians and programmers in SAP.

• Complete, save, and transmit the required customs documents to managers, while ensuring the correct transportation choice (UPS or FedEx) according to the customer's purchase order.

• Manage the integration, tracking, and control of all purchase orders (POs) for parts and service calls.

Required profile:

• DEP in administration, office automation, or a related field.

• 3 to 5 years of relevant experience in customer service.

• Proficiency with an ERP system, SAP is an asset.

• Knowledge of Spanish, a strong asset.

• Basic knowledge of electromechanics, a valued asset.

• Organizational skills, autonomy, rigor, and excellent communication skills.

What we offer:

• Collaborative and stimulating work environment.

• Continuing training according to the needs of the position.

• Stable schedule, work-life balance.

• Competitive benefits.