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Customer Service/Administration Agent

Rue de Miniac, Montréal, QC H4S, Canada
$20.00 to $30.00 per hour
Permanent, Full time
Administrative / Clerk, Sales / Business Development, Customer Service / Call Center
After sales service, Administrative assistant, Customer Service Representative
2 to 5 years, 5 to 10 years, 10 years +
CEGEP (DEC, AEC), Highschool (DES, DEP, ASP), University
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Work Location: Montreal (in-person)
Job Type: Full-time, permanent
Salary: $20 to $30/hour, depending on experience

About the Position:

We are looking for a bilingual customer service and administration agent to join our dynamic team located in the Montreal region. You will be a key point of contact for our clients, while supporting administrative operations and data management.

This position is ideal for a versatile, organized individual with a strong customer focus and a keen interest in business IT systems.

Main Responsibilities:

  • Answer customer calls and emails professionally and efficiently

  • Provide quality customer service and follow up on requests

  • Enter and update data in CRM and ERP systems (e.g., SAP, Odoo, etc.)

  • Prepare, correct, and send administrative documents (purchase orders, invoices, reports, etc.) etc.)

  • Coordinate internal and external communications

  • Collaborate with the sales, accounting, and operations teams

  • Perform basic accounting tasks (invoicing, payment tracking, etc.)

  • Manage client files and ensure confidentiality of information

Requirements:

  • Relevant experience in customer service and/or administration

  • Proficiency with office software (MS Office, Excel, Outlook)

  • Working knowledge of CRM and ERP systems (SAP, Odoo, etc.)

  • Excellent command of French and English, both spoken and written

  • Knowledge of Spanish is an asset

  • Basic knowledge of accounting (important asset)

  • Organizational skills, autonomy, rigor, and good priority management

  • Professional attitude and excellent interpersonal skills

Conditions offered:

  • Face-to-face position in Montreal/Saint-Jérôme

  • Stable schedule from Monday to Friday

  • Salary between $20 and $30/hour, depending on experience

  • Respectful, caring, and stimulating work environment

  • Opportunities for advancement in a growing company

  • Internal training and professional development support

How to apply?

Send your resume to hr@kaayu.ca and include the job title in the subject line.

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