Director of parts department
MAIN DUTIES are listed below, but the incumbent may be assigned to other duties.
o Establish the objectives of your department in collaboration with your superior and achieve them.
o Manage the annual operating budget of your department.
o Monitor the reports and sales productivity of your department. Develop and use a sales loss tracking report for your service.
o Analyze monthly reports relating to sales, expenses and inventory to ensure profitability objectives.
o Manage the “merchant” wholesale parts sales program to achieve profits.
o Maintain a balanced inventory, consistent with the needs of after-sales service, wholesale customers and the public. Monitor and adjust inventory to minimize obsolescence.
o Ensure that the parts inventory corresponds to ____ bearings per year.
o Collaborate with the after-sales service director and accounting to ensure the efficient turnover of parts necessary to carry out work internally.
o Ensure that the same high level of quality of service granted to external customers is also granted to the dealership's internal customers.
o Handle customer complaints immediately, as directed by the Dealer and/or General Manager.
o Ensure effective communications within your department as well as with other departments. Seek harmony and team spirit with all other departments.
o Maintain meetings with service and parts representative(s). Ensure we have active representation of our sector of activity with a return on investment.
o Ensures the development of the parts distribution network, which generates profits and profitability.
Tasks related to purchasing and pricing:
o Maintain an effective inventory management system (special orders, part returns, rush orders, promotions, seasonal orders, etc.).
o Track, calculate and record the dollar value of rush orders and the resulting accumulation of obsolescence losses on a monthly basis.
o Track, calculate and record monthly the dollar value of non-standardized orders and the resulting additional cost of sales.
o Reduce non-standardized orders when a replacement product is available, while taking into account the level of service.
o Order parts. Seek to obtain volume discounts based on needs and established inventory level.
o Ensure all orders are stored and recorded as directed.
o Manage parts purchases via sources other than the manufacturer.
o Make sure at all times to find parts in stock or locate them via various sources (manufacturer, dealer or others).
o Establish pricing parameters that generate gross profits large enough to achieve satisfactory profits for each category of customers.
o Maintain the parts price list.
Tasks related to administrative monitoring:
o Track and review billing, accounts receivable, claims and credits for accuracy.
o Ensure that all parts are correctly labeled so that the dealer can receive full credits from the manufacturer and/or supplier.
o Ensure credits are given for returned parts.
o Manage part returns and remove them from inventory when credits are granted.
o Track the parts to be replaced (under warranty) and the parts to return according to the manufacturer's requirements.
o Reconcile the inventory and send a copy to accounting at the end of the month.
o Provide at the end of the month, to the accounting department, information relating to appreciation and depreciation.
o Provide the accounting department with information relating to complaints in a timely manner in order to establish the list of customer accounts.
o Manage shipping and receiving activities to ensure timely processing.
o Establish and enforce prevention measures against theft in the parts department.
o Manage the annual inventory of parts.
Tasks related to human resources management:
o Carry out formal performance evaluations of the staff under your responsibility at fixed intervals.
o Train and motivate the staff under his responsibility and participate in the hiring of his staff in collaboration with his superior.
o Encourage teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up processes.
Miscellaneous tasks:
o Participate in the management of the building according to management directives.
o Participate in directors’ meetings.
o Present yourself in a professional manner.
o Perform other functions as required and directed by management.
Job type: Full-time, Permanent
Remuneration: $20.00 to $30.00 per hour
Expected hours: 40 per week
Advantages:
- Study Scholarships
- Paid leave
- RVER
- Parking on site
Working hours:
- Tuesday to Saturday
- 8 Hours
Types of additional pay:
- Fees
Position location: Face-to-face