The Associate Director, IT, leads a team dedicated to the Mirabel site and provides a direct and local interface with users for all information technology (IT) issues. He is evaluated on business results, service level-oriented support, as well as delivery and support to local business functions, in a standardized and structured manner. In particular, he must assume the following roles:
- Technology, Infrastructure and Cybersecurity Manager
- Change, Compliance and Data Integrity Manager
- Release and Deployment Manager
- Help Desk Manager
- Team Lead
Responsibilities:
Responsibilities: Local IT service management includes, but is not limited to:
- Budget, contract and license management.
- Oversight of third-party services (MSP, AMS).
- Responsibility for the quality and quantity of local services (delivery and support processes).
- Acquisition and maintenance of local technology infrastructure and application software.
- Installation and accreditation of local solutions and changes that meet business requirements.
- Ensuring security of local systems in accordance with global IS standards and quality management of local operations, including local help desk and physical environment.
- Planning releases and deployments of IT solutions.
- Preparing builds and tests.
- Executing the transfer, deployment and decommissioning of IT systems and devices.
- Developing and maintaining divisional IT policies and standard operating procedures aligned with corporate procedures.
- Managing the IT change control process.
- Managing the IT system validation process and periodic reviews.
Skills :
Education: Bachelor's degree in Information Technology, Computer or Industrial Engineering (or equivalent).
Experience: Professional experience in Information Technology of 8 to 10 years, with a minimum of 5 years in team management. Leadership in the following areas:
- Collaborative, able to work effectively in a team and foster a harmonious and productive work environment
- Customer orientation.
- Ability to lead a team by motivating and coaching members in various work contexts
- Strong goal orientation.
- Ability to synthesize complex content.
- Ability to manage different stakeholders and their requirements.
Business skills:
Bilingual French-English, with excellent command of both languages, both orally and in writing.
- Ability to design and manage business cases and scenarios (Business cases).
- In-depth knowledge of business processes and metrics.
- In-depth knowledge of the various business functions.
- Ability to work independently with a strong goal orientation.
Technical Skills:
- Understanding of the standards that the IS organization must comply with (ITIL, GAMP/GxP, SOC2, COBIT).
- Knowledge of IT infrastructure and cybersecurity.
- Knowledge of IT applications.
- Knowledge of IT systems.
Job Type: Full-time, Permanent
Salary: $90,000.00 to $130,000.00 per year
Benefits:
- Dental Insurance
- Insurance Disability
- Life Insurance
- Vision Insurance
- Paid Time Off
- Corporate Events
- Flexible Check-In/Check-Out
- Discounted or Free Food
- Employee Assistance Program
- Pension Plan
- On-Site Parking
Schedule:
- 8 Hours
- Monday to Friday
- Day Shift
- Weekends Off
Education:
- Bachelor's Degree (Required)
Experience:
- Team Management: 5 years (Required)
- IT Infrastructure: 5 years (Required)
Language:
- French (Required)
- English (Required)
Job Location: In person