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Education:
Expérience:

Education

Secondary (high) school graduation certificate
or equivalent experience

Tasks

Produce informational materials to increase awareness of services available
Advise clients on advertising or sales promotion strategies
Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Explain the type and cost of services offered
Issue receipts and other forms
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Receive payments
Explain procedures, risks and benefits to clients
Answer clients' inquiries and provide information
Obtain and process information required to provide customer service
Manage difficult situations with customers
Professionalism in customer service
Provide customer service

Computer and technology knowledge

MS Outlook
MS Windows
MS Word
MS Office

Type of experience

Call centre

Experience

1 to less than 7 months
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 37.5 hours per week

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Durée de l'emploi: Permanent
Langue de travail: Anglais
Education: Diplôme d'études secondaires ou l'équivalent
Expérience: 1 mois à moins de 7 mois
ou experience équivalente

Tâches

Produire du matériel d'information pour mieux faire connaître les services disponibles
Donner des conseils aux clients sur les stratégies de publicité ou de promotion de vente
Répondre aux demandes de renseignements verbales et écrites
Régler les plaintes des clients et répondre à leurs préoccupations
Répondre aux demandes de renseignements des clients et leur fournir de l'information
Expliquer aux clients la nature et le coût des services offerts
Remettre des reçus et d'autres documents
Obtenir et examiner toutes les informations pertinentes pour évaluer la rétroaction, les demandes et les plaintes des clients dans le cadre de la fourniture d'informations et de services utiles
Exécuter des tâches générales de bureau
Recevoir les plaintes et en tenir un registre
Recevoir des paiements
Expliquer les procédures, les risques et les bienfaits aux clients
Fournir des renseignements et répondre aux questions des clients
Obtenir et traiter les informations nécessaires pour servir la clientèle
Répondre aux situations difficiles que vivent des clients
Professionnalisme au service à la clientèle
Fournir le service à la clientèle

Systèmes de gestion (sig ou bd)

MS Outlook
MS Windows
MS Word
MS Office

Genre d'expérience

Centre d'appels
Heures de travail: 37,5 heures par semaine

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Open Positions (1)

Customer Service / Call Center