Call centre agent - customer service

• Education: Secondary (high) school graduation certificate
• Experience: 1 to less than 7 months
• or equivalent experience

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information

Computer and technology knowledge

• MS Office

Type of experience

• Call centre
• Work Term: Permanent
• Work Language: English
• Hours: 37.5 hours per week