Education

Tasks

Produce informational materials to increase awareness of services available
Advise clients on advertising or sales promotion strategies
Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Explain the type and cost of services offered
Issue receipts and other forms
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Receive payments
Explain procedures, risks and benefits to clients
Answer clients' inquiries and provide information
Obtain and process information required to provide customer service
Manage difficult situations with customers
Professionalism in customer service