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Voir au-delà des chiffres MC
À la Banque Laurentienne, nous croyons que nous pouvons changer l'expérience bancaire pour le mieux. Fondée à Montréal en 1846, la Banque Laurentienne aide les familles, les entreprises et les collectivités à prospérer. Aujourd'hui, nous comptons plus que 3 000 employés qui travaillent ensemble, comme Une Équipe, pour offrir une vaste gamme de services financiers et de solutions axée sur le conseil à nos clients partout au Canada et aux États-Unis. Nous obtenons des résultats en plaçant nos clients au premier plan, en faisant le meilleur choix, en agissant avec courage et en croyant que chacun a sa place.

Description de l’offre d’emploi

Le/La titulaire du poste accueille non seulement les clients en succursale et virtuellement (téléphone/courriel de la succursale), il les aide en répondant à leurs questions courantes transactionnelles. Il les accompagne aussi dans leurs besoins de support additionnel pour les solutions alternatives électroniques ou digitales, dans le but d'améliorer la fluidité de l'expérience globale omnicanal en les dirigeant vers le service approprié.

Emplacement: Pierrefonds

Responsabilités

Accueillir chaleureusement en présentiel chaque client et répondre à ses besoins

Répondre aux appels entrants en succursale et diriger, au besoin, les appels vers les bonnes ressources

Répondre par courriel aux questionnements, demandes d'informations et suivis de la clientèle de la succursale et des divers départements et diriger, au besoin, vers les bonnes ressources

Identifier et anticiper les besoins du client afin de bien les prendre en charge

Accompagner le client dans la transition vers les solutions électroniques (ex : guichet, BLCDirect, application mobile ou site internet) ou vers le bon rôle conseil

Promouvoir l'offre conseil et renseigner les clients sur les politiques et procédures de la Banque ainsi que sur les différentes campagnes et promotions en cours

Se positionner comme un point de contact, en collaboration avec les équipes de succursale

Servir le client ou introduire le client à la ressource concernée afin d'assurer une expérience client efficace et créer un lien de confiance

Coordonner des demandes clients, des conseillers et de directeur - inter succursales

Effectuer des ventes simples de produits transactionnels lors de la détection d'opportunités

S'assurer que les besoins des clients soient traités à la satisfaction de ceux-ci et selon les normes établies

Effectuer des tâches administratives et assurer le soutien administratif avec les différents services

Effectuer le suivi du manuel des responsabilités en succursale, des procédures et des normes établies de conformité de la succursale et d'expérience client

Toute autre tâche connexe pour contribuer à l'amélioration de l'expérience client, à l'accompagnement de nos clients dans la transition numérique et au succès de la succursale, telle la participation aux différentes initiatives locales de performance de l'équipe

Qualifications

Diplôme d'études secondaire complété

Habiletés relationnelles centrées sur le service à la clientèle

Propension à offrir un service à la clientèle rapide et efficace

Forte aptitude dans l'organisation du travail et la gestion des priorités

Forte aptitude de communication (en personne, par téléphone et par écrit)

Minutie et soucis du travail bien fait

Langues

Français parlé et écrit - Élevé

Formations

Diplôme d’études secondaires (DES)

Expérience1 à 6 mois ","lang","ambassadeur-ambassadrice-experience-client-pierrefonds","apply_external_link","https://portailrecrutement.banquelaurentienne.ca/rep.aspx?REQ_ID=28438&Language=2&utm_source=jobsmedia&source=jobsmedia","text_description","Description de l'entrepriseVoir au-delà des chiffres MCÀ la Banque Laurentienne, nous croyons que nous pouvons changer l'expérience bancaire pour le mieux. Fondée à Montréal en 1846, la Banque Laurentienne aide les familles, les entreprises et les collectivités à prospérer. Aujourd'hui, nous comptons plus que 3 000 employés qui travaillent ensemble, comme Une Équipe, pour offrir une vaste gamme de services financiers et de solutions axée sur le conseil à nos clients partout au Canada et aux États-Unis. Nous obtenons des résultats en plaçant nos clients au premier plan, en faisant le meilleur choix, en agissant avec courage et en croyant que chacun a sa place.Description de l’offre d’emploiLe/La titulaire du poste accueille non seulement les clients en succursale et virtuellement (téléphone/courriel de la succursale), il les aide en répondant à leurs questions courantes transactionnelles. Il les accompagne aussi dans leurs besoins de support additionnel pour les solutions alternatives électroniques ou digitales, dans le but d'améliorer la fluidité de l'expérience globale omnicanal en les dirigeant vers le service approprié. Emplacement: PierrefondsResponsabilitésAccueillir chaleureusement en présentiel chaque client et répondre à ses besoinsRépondre aux appels entrants en succursale et diriger, au besoin, les appels vers les bonnes ressourcesRépondre par courriel aux questionnements, demandes d'informations et suivis de la clientèle de la succursale et des divers départements et diriger, au besoin, vers les bonnes ressourcesIdentifier et anticiper les besoins du client afin de bien les prendre en chargeAccompagner le client dans la transition vers les solutions électroniques (ex : guichet, BLCDirect, application mobile ou site internet) ou vers le bon rôle conseilPromouvoir l'offre conseil et renseigner les clients sur les politiques et procédures de la Banque ainsi que sur les différentes campagnes et promotions en coursSe positionner comme un point de contact, en collaboration avec les équipes de succursaleServir le client ou introduire le client à la ressource concernée afin d'assurer une expérience client efficace et créer un lien de confianceCoordonner des demandes clients, des conseillers et de directeur - inter succursalesEffectuer des ventes simples de produits transactionnels lors de la détection d'opportunitésS'assurer que les besoins des clients soient traités à la satisfaction de ceux-ci et selon les normes établiesEffectuer des tâches administratives et assurer le soutien administratif avec les différents servicesEffectuer le suivi du manuel des responsabilités en succursale, des procédures et des normes établies de conformité de la succursale et d'expérience clientToute autre tâche connexe pour contribuer à l'amélioration de l'expérience client, à l'accompagnement de nos clients dans la transition numérique et au succès de la succursale, telle la participation aux différentes initiatives locales de performance de l'équipeQualificationsDiplôme d'études secondaire complétéHabiletés relationnelles centrées sur le service à la clientèlePropension à offrir un service à la clientèle rapide et efficaceForte aptitude dans l'organisation du travail et la gestion des prioritésForte aptitude de communication (en personne, par téléphone et par écrit)Minutie et soucis du travail bien faitLanguesFrançais parlé et écrit - ÉlevéFormationsDiplôme d’études secondaires (DES)Expérience1 à 6 mois",{"_203":204,"_205":206,"_207":-5,"_208":322,"_229":230,"_231":232,"_233":323,"_243":-5,"_244":-5,"_245":-5,"_246":-5,"_247":-5,"_248":-5,"_249":-5,"_250":251,"_252":251,"_253":-5,"_254":255,"_256":-5,"_257":-5,"_258":-5,"_259":-5,"_260":-5,"_261":-5,"_262":-5,"_263":264},{"_210":211,"_212":213,"_214":215,"_216":217,"_218":219,"_220":221,"_222":223,"_224":225,"_226":227,"_228":219},{"_235":236,"_237":238,"_239":240,"_241":242},"attributes",[326,337,346],{"_203":327,"_328":329,"_330":331,"_254":334},16,"type","category","label",{"_6":332,"_271":333},"Customer Service / Call Center","Service clientèle / Centre d'appels",{"_6":335,"_271":336},"customer-service-call-center","service-clientele-centre-dappels",{"_203":338,"_328":339,"_330":340,"_254":343},39,"schedule",{"_6":341,"_271":342},"Temporary","Temporaire",{"_6":344,"_271":345},"temporary","temporaire",{"_203":347,"_328":339,"_330":348,"_254":351},41,{"_6":349,"_271":350},"Full time","Temps plein",{"_6":352,"_271":353},"full-time","temps-plein","created_at","2026-04-02T22:05:18.000000Z","published_at","2026-04-02 22:05:18","is_published","is_open","timeago","5 months ago","content","attributesByType",{"_329":365,"_339":366},[326],[337,346],"total","categories",[370],{"_203":327,"_330":332},"cities",[215],"schedules",[375,376],{"_203":338,"_330":341},{"_203":347,"_330":349},"langSwitchUrl","https://carrieres.jobsmedia.ca/12463/banque-laurentienne-du-canada/emplois","actionData","errors"]

Open Positions (1)

Customer Service / Call Center