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La SIUQ gère des résidences pour étudiants à Québec, Chicoutimi, Trois-Rivières, Amos, Val d'Or et Rouyn-Noranda.

Elle opère également volet hôtellerie l'été.

Description de l’offre d’emploi

SOMMAIRE DE LA FONCTION

Sous la supervision du directeur des résidences, la personne titulaire de l’emploi assurera le service à la clientèle et collaborera à l’ensemble du processus administratif de location des résidences.

TACHES ET RESPONSABILITES PRINCIPALES

Assure le service à la clientèle (téléphone, courriel ou en personne) en fournissant des réponses aux questions concernant la location de maison d’enseignement des étudiants, de leurs parents ainsi que toutes les locations régulières, estivales et des congrès;
Assume la location et l’assignation des chambres, le suivi, le balancement et la facturation des dossiers de l’École internationale de français, congrès et de la clientèle pendant la saison estivale;
Tient à jour les dossiers relatifs aux demandes particulières des étudiants, s'assure que les dossiers sont complets, donne suite aux demandes et tient à jour le système de location;
Effectue les transactions financières, en collectant les loyers, en effectuant les dépôts bancaires et en assurant les opérations comptables associées à ses tâches;
Travaille en étroite collaboration avec l’équipe d’entretien pour la préparation des chambres pendant la saison estivale et tout au long de l'année pour les bris;
Prépare et rédige des rapports, des mémos, courriels et des relevés à la demande de l’équipe d’entretien des résidences ou de sa supérieure immédiate;
Prépare et exécute le dépôt mensuel, fait un suivi par courriel et/ou verbal des retards, des chèques NSF et voit à l’émission de chèques de remboursement si nécessaire;
Développe des outils utiles et efficaces pour assurer le suivi rapide des dossiers pour les loyers mensuels, location estivale et dépôt de clés;
Au besoin, accomplit toute autre tâche connexe.

QUALIFICATIONS REQUISES

Scolarité : DEP en secrétariat/bureautique ou toute autre formation jugée pertinente;
Français : Très bonne habileté à communiquer verbalement et par écrit
Anglais : Bonne habileté à communiquer verbalement
Connaissance informatique : Connaissance des logiciels de la suite office, connaissance du logiciel adobe et capacité à utiliser un logiciel de réservation;
Expérience: Trois ans d'expérience pertinente notamment reliée à la gestion des opérations de nature technique.
Particularité et disponibilité : Très grande disponibilité pendant la saison estivale (de mai à septembre).
Compétences recherchées : Excellent service à la clientèle, autonomie, bonne capacité à communiquer, approche collaborative avec son équipe de travail, esprit méthodique, bonne gestion des priorités, respect des échéanciers serrés, capacité à gérer son stress lors d’urgence ou d’imprévus.

Lieu : Université du Québec à Trois-Rivières

Avantages :

Assurance Invalidité
Assurance Maladie Complémentaire
Vacances et congés compensatoires
Programmes de Bien-être
Régime de retraite
Équipe dynamique et environnement de travail stimulant
Régime d'assurance collective

Langues

Français parlé et écrit - Élevé
Anglais parlé et écrit - Moyen

Formations

Diplôme d'études professionnelles (DEP), Administration, commerce et informatique - Secrétariat
Diplôme d’études collégiales (DEC), Techniques de l'administration - Bureautique

Expérience3 à 5 ansCompétences

Assiduité et ponctualité
Capacité à travailler en équipe
Engagement

","lang","adjoint-administratifadjointe-administrative","apply_external_link","https://www.quebecemploi.gouv.qc.ca/plateforme-emploi/poste/515862?utm_source=direct&source=direct","text_description","Description de l'entrepriseLa SIUQ gère des résidences pour étudiants à Québec, Chicoutimi, Trois-Rivières, Amos, Val d'Or et Rouyn-Noranda.Elle opère également volet hôtellerie l'été.Description de l’offre d’emploiSOMMAIRE DE LA FONCTION Sous la supervision du directeur des résidences, la personne titulaire de l’emploi assurera le service à la clientèle et collaborera à l’ensemble du processus administratif de location des résidences.TACHES ET RESPONSABILITES PRINCIPALESAssure le service à la clientèle (téléphone, courriel ou en personne) en fournissant des réponses aux questions concernant la location de maison d’enseignement des étudiants, de leurs parents ainsi que toutes les locations régulières, estivales et des congrès;Assume la location et l’assignation des chambres, le suivi, le balancement et la facturation des dossiers de l’École internationale de français, congrès et de la clientèle pendant la saison estivale;Tient à jour les dossiers relatifs aux demandes particulières des étudiants, s'assure que les dossiers sont complets, donne suite aux demandes et tient à jour le système de location;Effectue les transactions financières, en collectant les loyers, en effectuant les dépôts bancaires et en assurant les opérations comptables associées à ses tâches;Travaille en étroite collaboration avec l’équipe d’entretien pour la préparation des chambres pendant la saison estivale et tout au long de l'année pour les bris;Prépare et rédige des rapports, des mémos, courriels et des relevés à la demande de l’équipe d’entretien des résidences ou de sa supérieure immédiate;Prépare et exécute le dépôt mensuel, fait un suivi par courriel et/ou verbal des retards, des chèques NSF et voit à l’émission de chèques de remboursement si nécessaire;Développe des outils utiles et efficaces pour assurer le suivi rapide des dossiers pour les loyers mensuels, location estivale et dépôt de clés;Au besoin, accomplit toute autre tâche connexe.QUALIFICATIONS REQUISES Scolarité : DEP en secrétariat/bureautique ou toute autre formation jugée pertinente;Français : Très bonne habileté à communiquer verbalement et par écritAnglais : Bonne habileté à communiquer verbalementConnaissance informatique : Connaissance des logiciels de la suite office, connaissance du logiciel adobe et capacité à utiliser un logiciel de réservation;Expérience: Trois ans d'expérience pertinente notamment reliée à la gestion des opérations de nature technique.Particularité et disponibilité : Très grande disponibilité pendant la saison estivale (de mai à septembre).Compétences recherchées : Excellent service à la clientèle, autonomie, bonne capacité à communiquer, approche collaborative avec son équipe de travail, esprit méthodique, bonne gestion des priorités, respect des échéanciers serrés, capacité à gérer son stress lors d’urgence ou d’imprévus.Lieu : Université du Québec à Trois-RivièresAvantages :Assurance InvaliditéAssurance Maladie ComplémentaireVacances et congés compensatoiresProgrammes de Bien-êtreRégime de retraiteÉquipe dynamique et environnement de travail stimulantRégime d'assurance collectiveLanguesFrançais parlé et écrit - 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Open Positions (1)

Administrative / Clerk