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Le Service d'aide au consommateur (SAC) est un organisme communautaire dédié à la protection des droits des consommateurs.

Description de l’offre d’emploi

La personne titulaire du poste accompagne les citoyens dans l’exercice de leurs droits en matière de consommation et dans leurs démarches d’accès aux programmes et services gouvernementaux. Elle agit comme ressource spécialisée pour soutenir leur autonomie et leur compréhension des recours et services disponibles.

Accompagnement

Répondre aux demandes d’information des consommateurs de la Mauricie;
Analyser l’ensemble de la problématique du consommateur et l’accompagner dans ses démarches;
Informer les citoyens sur les programmes, prestations ou mesures d’aide offerts par les gouvernements provincial et fédéral (ex.: aide financière, programmes sociaux)
Accompagner les usagers dans la préparation de formulaires, demandes, pièces justificatives et suivis administratifs.
Supporter le consommateur dans la rédaction de documents;
Voir à respecter le cadre éthique et légal en tant qu’intervenant communautaire;
Agir afin de ne pas être en situation de conflit d’intérêt.

Relation d’aide et intervention sociale

Évaluer les besoins individuels et offrir une écoute active, empathique et respectueuse.
Adapter l’intervention selon la réalité des personnes : vulnérabilité socioéconomique, handicap précarité, barrières psychologiques ou administratives;
Travailler en interdisciplinarité avec des partenaires communautaires et gouvernementaux.

Éducation populaire

Promouvoir la défense des droits des consommateurs;
Préparer et animer des ateliers en lien avec la consommation auprès de divers groupes ;
Participer à la réalisation de projets ou d’événements ponctuels.

Autres

Exécuter toute autre tâche demandée par son supérieur immédiat;
Demeurer à l’affût des informations en lien avec notre mission.
Être alerte face aux abus et fraudes dans la région de la Mauricie;
Prendre connaissance des modifications et des nouvelles lois et règlements pertinents;
Agir afin de ne pas être en situation de conflit d’intérêt;

EXIGENCES REQUISES

Posséder une formation en lien avec le poste (technicienne ou secrétariat juridique, travail social, éducation spécialisé) ou toute autre formation jumelée à une expérience pertinente;
Idéalement, posséder minimalement une année d’expérience dans un poste similaire;
Posséder des connaissances en informatique : MS Office (Word, Excel, Windows).

Qualifications professionnellesCette offre d'emploi est soumise à une qualification professionnelle reconnue en dehors du réseau scolaire ou universitaire : (certificats, permis, cours, appartenance à un ordre ou une association professionnelle, etc.)Langues

Français parlé - Élevé
Français écrit - Moyen

Formations

Attestation d’études collégiales (AEC), Techniques humaines - Travail social

Expérience1 à 6 moisCompétences

Capacité à établir et à maintenir des relations interpersonnelles
Capacité de jugement et facilité à prendre des décisions
Capacité à animer un groupe

Travailleuses et travailleurs expérimentésCette offre d'emploi provient d'un employeur disposé à embaucher des travailleurs expérimentés. Pour plus d'information : Travailleurs expérimentés sur le marché du travail | Gouvernement du Québec (quebec.ca) ","lang","intervenante-en-defense-des-droits","apply_external_link","https://www.quebecemploi.gouv.qc.ca/plateforme-emploi/poste/526401?utm_source=direct&source=direct","text_description","Description de l'entrepriseLe Service d'aide au consommateur (SAC) est un organisme communautaire dédié à la protection des droits des consommateurs.Description de l’offre d’emploiLa personne titulaire du poste accompagne les citoyens dans l’exercice de leurs droits en matière de consommation et dans leurs démarches d’accès aux programmes et services gouvernementaux. Elle agit comme ressource spécialisée pour soutenir leur autonomie et leur compréhension des recours et services disponibles.AccompagnementRépondre aux demandes d’information des consommateurs de la Mauricie;Analyser l’ensemble de la problématique du consommateur et l’accompagner dans ses démarches;Informer les citoyens sur les programmes, prestations ou mesures d’aide offerts par les gouvernements provincial et fédéral (ex.: aide financière, programmes sociaux)Accompagner les usagers dans la préparation de formulaires, demandes, pièces justificatives et suivis administratifs. Supporter le consommateur dans la rédaction de documents;Voir à respecter le cadre éthique et légal en tant qu’intervenant communautaire;Agir afin de ne pas être en situation de conflit d’intérêt. Relation d’aide et intervention socialeÉvaluer les besoins individuels et offrir une écoute active, empathique et respectueuse.Adapter l’intervention selon la réalité des personnes : vulnérabilité socioéconomique, handicap précarité, barrières psychologiques ou administratives;Travailler en interdisciplinarité avec des partenaires communautaires et gouvernementaux. Éducation populaire Promouvoir la défense des droits des consommateurs;Préparer et animer des ateliers en lien avec la consommation auprès de divers groupes ;Participer à la réalisation de projets ou d’événements ponctuels. AutresExécuter toute autre tâche demandée par son supérieur immédiat;Demeurer à l’affût des informations en lien avec notre mission. Être alerte face aux abus et fraudes dans la région de la Mauricie;Prendre connaissance des modifications et des nouvelles lois et règlements pertinents;Agir afin de ne pas être en situation de conflit d’intérêt; EXIGENCES REQUISESPosséder une formation en lien avec le poste (technicienne ou secrétariat juridique, travail social, éducation spécialisé) ou toute autre formation jumelée à une expérience pertinente;Idéalement, posséder minimalement une année d’expérience dans un poste similaire;Posséder des connaissances en informatique : MS Office (Word, Excel, Windows). Qualifications professionnellesCette offre d'emploi est soumise à une qualification professionnelle reconnue en dehors du réseau scolaire ou universitaire : (certificats, permis, cours, appartenance à un ordre ou une association professionnelle, etc.)LanguesFrançais parlé - ÉlevéFrançais écrit - MoyenFormationsAttestation d’études collégiales (AEC), Techniques humaines - Travail social Expérience1 à 6 moisCompétencesCapacité à établir et à maintenir des relations interpersonnellesCapacité de jugement et facilité à prendre des décisionsCapacité à animer un groupeTravailleuses et travailleurs expérimentésCette offre d'emploi provient d'un employeur disposé à embaucher des travailleurs expérimentés. 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Open Positions (1)

Social Services