Hotel night auditor

• Work Term: Permanent
• Work Language: Bilingual
• Hours: 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years

Work setting

• Hotel, motel, resort
• Management

Tasks

• Resolve complaints and claims
• Process group arrivals and departures
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide customer service
• Perform front desk duties
• Manage difficult situations with customers
• Establish and co-ordinate administrative policies and procedures
• Greet customers
• Monitor insurance claims and respond to clients' enquiries

Computer and technology knowledge

• Reservation software

Area of work experience

• Enforcement

Area of specialization

• Hotel and catering industry

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Judgement
• Organized
• Accurate
• Analytical
• Versatility

Screening questions

• Are you currently legally able to work in Canada?

Health benefits

• Health care plan

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Other benefits
• Paid time off (volunteering or personal days)
• Subsidised public transportation
• Wellness program

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)

Support for youths

• Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

• Offers mentorship, coaching and/or networking opportunities for Veterans
• Supports Veterans in translating their military skills and experience into the language of the civilian job market

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)