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À propos de nous

La Compagnie des montagnes de ski du Québec (CMSQ) est propriétaire et exploitante du Mont Grand-Fonds, une destination touristique quatre saisons reconnue pour la qualité de son expérience client. Dans le cadre du développement de son offre d'hébergement, la CMSQ est à la recherche d'un(e) Responsable de l'hébergement.

Sommaire du poste

Le ou la Responsable de l'hébergement assure la planification, l'organisation, la supervision et l'amélioration continue des opérations liées à l'hébergement. Cette personne veille à offrir une expérience client exceptionnelle tout en optimisant la rentabilité du secteur. Vous aurez l'occasion de bâtir et développer un secteur d'hébergement appelé à devenir un élément stratégique du développement du Mont Grand-Fonds.

Principales responsabilités

Planifier et coordonner les opérations quotidiennes de l'hébergement.
Superviser les équipes, recruter, former, encadrer et évaluer les employés.
Assurer un accueil chaleureux et un service de qualité répondant aux standards de l'organisation.
Gérer les réservations, les arrivées, les départs et les demandes particulières des clients.
Optimiser le taux d'occupation et les revenus d'hébergement.
Gérer les plaintes avec professionnalisme et mettre en place des actions correctives.
Participer à l'amélioration continue des installations et de l'expérience client.

Profil recherché

Formation en gestion hôtelière, tourisme, administration ou domaine connexe.
Minimum de trois (3) années d'expérience en gestion d'un établissement d'hébergement ou dans un poste similaire.
Excellentes aptitudes en leadership et en mobilisation d'équipe.
Sens développé du service à la clientèle.
Excellentes capacités d'organisation, de planification et de résolution de problèmes.
Maîtrise des outils informatiques et des logiciels de gestion hôtelière (PMS)

Conditions de travail

Poste permanent à temps plein.
Horaire flexible incluant certains soirs, fins de semaine et jours fériés selon les besoins opérationnels. Possibilité de télétravail.
Salaire concurrentiel selon l'expérience.
Accès privilégié aux activités de la montagne.
Milieu de travail stimulant au sein d'une équipe passionnée.

Qualités recherchées

Dynamisme
Leadership positif.
Autonomie et sens de l'initiative.
Excellentes habiletés de communication.
Esprit d'équipe.
Orientation résultats.
Professionnalisme et souci du détail.

Nous remercions toutes les personnes qui présenteront leur candidature. Seules les personnes retenues pour une entrevue seront contactées.

Langues

Français parlé et écrit - Élevé

Formations

Diplôme d’études collégiales (DEC), Techniques de l'administration - Gestion hôtelière

Expérience1 à 2 ans ","lang","responsable-de-lhebergement","apply_external_link","https://www.quebecemploi.gouv.qc.ca/plateforme-emploi/poste/542393?utm_source=direct&source=direct","text_description","Description de l’offre d’emploiÀ propos de nousLa Compagnie des montagnes de ski du Québec (CMSQ) est propriétaire et exploitante du Mont Grand-Fonds, une destination touristique quatre saisons reconnue pour la qualité de son expérience client. Dans le cadre du développement de son offre d'hébergement, la CMSQ est à la recherche d'un(e) Responsable de l'hébergement. Sommaire du posteLe ou la Responsable de l'hébergement assure la planification, l'organisation, la supervision et l'amélioration continue des opérations liées à l'hébergement. Cette personne veille à offrir une expérience client exceptionnelle tout en optimisant la rentabilité du secteur. Vous aurez l'occasion de bâtir et développer un secteur d'hébergement appelé à devenir un élément stratégique du développement du Mont Grand-Fonds. Principales responsabilitésPlanifier et coordonner les opérations quotidiennes de l'hébergement.Superviser les équipes, recruter, former, encadrer et évaluer les employés.Assurer un accueil chaleureux et un service de qualité répondant aux standards de l'organisation.Gérer les réservations, les arrivées, les départs et les demandes particulières des clients.Optimiser le taux d'occupation et les revenus d'hébergement.Gérer les plaintes avec professionnalisme et mettre en place des actions correctives.Participer à l'amélioration continue des installations et de l'expérience client. Profil recherchéFormation en gestion hôtelière, tourisme, administration ou domaine connexe.Minimum de trois (3) années d'expérience en gestion d'un établissement d'hébergement ou dans un poste similaire.Excellentes aptitudes en leadership et en mobilisation d'équipe.Sens développé du service à la clientèle.Excellentes capacités d'organisation, de planification et de résolution de problèmes.Maîtrise des outils informatiques et des logiciels de gestion hôtelière (PMS) Conditions de travailPoste permanent à temps plein.Horaire flexible incluant certains soirs, fins de semaine et jours fériés selon les besoins opérationnels. Possibilité de télétravail.Salaire concurrentiel selon l'expérience.Accès privilégié aux activités de la montagne.Milieu de travail stimulant au sein d'une équipe passionnée. Qualités recherchéesDynamismeLeadership positif.Autonomie et sens de l'initiative.Excellentes habiletés de communication.Esprit d'équipe.Orientation résultats.Professionnalisme et souci du détail. Nous remercions toutes les personnes qui présenteront leur candidature. Seules les personnes retenues pour une entrevue seront contactées.LanguesFrançais parlé et écrit - ÉlevéFormationsDiplôme d’études collégiales (DEC), Techniques de l'administration - Gestion hôtelière Expérience1 à 2 ans",{"_203":204,"_205":206,"_207":-5,"_208":313,"_229":230,"_231":232,"_233":314,"_242":-5,"_243":-5,"_244":-5,"_245":-5,"_246":-5,"_247":-5,"_248":-5,"_249":-5,"_250":-5,"_251":-5,"_252":253,"_254":-5,"_255":-5,"_256":-5,"_257":-5,"_258":-5,"_259":-5,"_260":-5,"_261":241},{"_210":211,"_212":213,"_214":215,"_216":217,"_218":219,"_220":221,"_222":223,"_224":-5,"_225":226,"_227":221,"_228":219},{"_235":236,"_237":238,"_239":238,"_240":241},"attributes",[317,327,335],{"_203":285,"_318":319,"_320":321,"_252":324},"type","category","label",{"_6":322,"_268":323},"Hospitality / Tourism","Hôtellerie / Tourisme",{"_6":325,"_268":326},"hospitality-tourism","hotellerie-tourisme",{"_203":328,"_318":329,"_320":330,"_252":332},38,"schedule",{"_6":331,"_268":331},"Permanent",{"_6":333,"_268":334},"permanent-en","permanent",{"_203":336,"_318":329,"_320":337,"_252":340},41,{"_6":338,"_268":339},"Full time","Temps plein",{"_6":341,"_268":342},"full-time","temps-plein","created_at","2026-08-04T09:30:34.000000Z","published_at","2026-08-04 09:30:34","is_published","is_open","timeago","2 hours ago","content","attributesByType",{"_319":354,"_329":355},[317],[327,335],"total","categories",[359],{"_203":285,"_320":322},"cities",[215],"schedules",[364,365],{"_203":328,"_320":331},{"_203":336,"_320":338},"langSwitchUrl","https://carrieres.jobsmedia.ca/19993/mont-grand-fonds/emplois","actionData","errors"]

Open Positions (1)

Hospitality / Tourism