Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 year to less than 2 years

Tasks

Manage staff and assign duties
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Determine merchandise and services to be sold
Develop and implement marketing strategies
Plan budgets and monitor revenues and expenses
Resolve issues that may arise, including customer requests, complaints and supply shortages
Record and balance daily transactions
Price items using stamp or stickers according to price list
Keep a record of items received and delivered
Identify current and prospective staffing requirements
Professionalism in customer service
Review requirements of establishment and determine quantity and type of merchandise to purchase
Provide customer service
Evaluate customer service and store environments
Conduct sales calls
Keep logs and maintain records
Plan, direct and evaluate the activities of sales departments in commercial, industrial, wholesale and retail and other establishments
Determine type of services to be offered and implement operational procedures

Supervision