Reservations supervisor

Work Term: Permanent
Work Language: English
Hours: 80 to 90 hours bi-weekly
Education: No degree, certificate or diploma
Experience: 2 years to less than 3 years

Asset languages

Cantonese

Work setting

Travel agency
General office
Hospitality industry

Tasks

Co-ordinate activities with other work units or departments
Establish work schedules and procedures
Perform same duties as workers supervised
Prepare and submit reports
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Assist clients/guests with special needs
Co-ordinate, assign and review work
Hire and train staff in job duties, safety procedures and company policies
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery

Supervision

5-10 people

Computer and technology knowledge

MS Outlook

Security and safety

Criminal record check

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Large workload
Standing for extended periods
Tight deadlines
Work under pressure

Personal suitability

Accurate
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Initiative
Interpersonal awareness
Judgement
Organized
Team player
Time management

Screening questions

Are you authorized to work in Canada?
Are you available for shift or on-call work?
Are you available to start on the date listed in the job posting?
Are you willing to relocate for this position?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?
Do you live near the job location?
Do you meet the language requirements listed in the job posting?

Employment terms options

Evening
Shift

Employment terms options

Flexible hours
Morning
Day
Weekend
Overtime required

Financial benefits

Gratuities

Other benefits

Free parking available