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Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 24 to 32 hours per week
Education:
Expérience:

Education

Secondary (high) school graduation certificate
or equivalent experience

Work setting

Hospitality industry
Hotel, motel, resort

Tasks

Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service

Computer and technology knowledge

Multi-line switchboard
Word processing software
Central reservation system (CRS)
Spreadsheet
Internet

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness

Screening questions

Are you available for shift or on-call work?
Do you have experience working in this field?

Employment terms options

Evening
Flexible hours
Morning
On call

Experience

Experience an asset

Employment terms options

Weekend

Other benefits

Other benefits

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Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 24 à 32 heures par semaine
Education: Diplôme d'études secondaires ou l'équivalent
Expérience: Expérience un atout
ou experience équivalente

Milieu de travail

Industrie de l'accueil
Hôtel, motel, centre de villégiature

Tâches

Enquêter sur les plaintes et les réclamations
Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
Résoudre les plaintes et les réclamations
Accueillir les voyageurs en groupe, à leur arrivée et à leur départ
Noter des réservations de chambres, les annuler ou les modifier
Fournir des renseignements sur les installations et les services hôteliers
Fournir des renseignements généraux sur les points d'intérêt dans le secteur
Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
Faire la caisse et remplir des feuilles de bilan, des états de caisse et des pièces justificatives
Tenir les registres des chambres disponibles, des réservations et des chambres louées
Suivre des mesures d'urgence et de sécurité
Travail de bureau (p.ex.. télécopie, classement, photocopie)
Répondre au téléphone et transmettre les appels et les messages
Aider les clients/invités ayant des besoins spéciaux
Communiquer avec les clients pour leur transmettre les messages de réveil demandés
Effectuer de petits travaux domestiques et de nettoyage
Fournir le service à la clientèle

Systèmes de gestion (sig ou bd)

Standard à plusieurs lignes
Logiciel de traitement de texte
Système de réservation informatisée (SRI)
Chiffrier électronique
Internet

Conditions de travail et capacités physiques

Souci du détail
Milieu où les activités se déroulent à un rythme rapide
Debout pour une longue période
Travail sous pression

Qualités personnelles

Attitude axée sur le client
Sens des responsabilités
Relations interpersonnelles efficaces
Excellente communication orale
Excellente communication écrite
Flexibilité
Jugement
Sens de l'organisation
Fiable
Esprit d'équipe
Débrouillardise

Questions de sélection

Êtes-vous disponible pour des quarts de travail ou du travail sur appel?
Avez-vous de l'expérience de travail dans ce domaine?

Options de conditions d'emploi

Soir
Horaire flexible
Matin
Sur appel

Options de conditions d'emploi

Fin de semaine

Autres avantages

Autres avantages

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Open Positions (1)

Restaurant