Hotel front desk clerk

Work Term: Permanent
Work Language: English
Hours: 16 to 32 hours per week
Education: Secondary (high) school graduation certificate
Experience: Experience an asset
or equivalent experience

Work setting

Hospitality industry
Hotel, motel, resort

Tasks

Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service

Computer and technology knowledge

Multi-line switchboard
Word processing software
Central reservation system (CRS)
Spreadsheet
Internet

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness

Screening questions

Are you authorized to work in Canada?
Are you available for shift or on-call work?
Do you have experience working in this field?

Employment terms options

Early morning
Evening
Shift
Flexible hours
Morning
Night
On call

Employment terms options

Day
Weekend

Financial benefits

Night shift premium

Other benefits

Other benefits