Education

Work setting

Arrange and co-ordinate seminars, conferences, etc.
Open and distribute mail and other materials
Plan and organize daily operations
Determine and establish office procedures and routines
Schedule and confirm appointments
Answer telephone and relay telephone calls and messages
Answer electronic enquiries
Respond to employee questions and complaints
Greet people and direct them to contacts or service areas
Set up and maintain manual and computerized information filing systems
Type and proofread correspondence, forms and other documents
Provide customer service
Consult with clients after sale to provide ongoing support
Provide clients with information
Prepare proposals
Plan sequence of operation
Communicate with train crew members to give and receive train operation information
Prepare pre-qualification submissions to present clients